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VISITING THE HOSPITAL
The policy of Texas Children’s Hospital
is to provide the best possible treatment to all patients at all
times, under all circumstances, and in an equitable and humane
manner.
No person shall be denied access to
available and medically indicated treatment or accommodations on the
basis of race, ethnicity, religion, culture, language, creed,
national origin, physical or mental disability, gender, sexual
orientation, gender identity or expression, or source of payment for care.
Each patient (or medical decision-maker
where applicable) has the following rights:
Rights to information
Rights related to care
Rights of recourse
Patient responsibilities
Notice of privacy practices
Forms for protected health
information
Each patient or medical decision-maker
has the right to receive information in a manner and/or language he/she can
understand about:
- Patient rights at the time of
admission
- Name and specialty of all physicians
participating in the case
- Nature and extent of the medical
problem, the planned course of treatment and outcomes
- Details necessary to give informed
consent before a procedure or treatment, including options for
effective management of pain
- Hospital rules and regulations as
they apply to patients and parents
- How to resolve complaints concerning
the quality of care or service
While in the hospital, each patient or
medical decision-maker has the right to:
- Have a designated family member and
primary-care provider notified upon admission, if desired by the
medical decision-maker
- Receive appropriate assessment and
effective management of pain pertinent to his/her medical
condition
- Participate in care in an informed
manner and make decisions about healthcare through discussion with
his/her physician
- Refuse treatment to the extent
permitted by law and be informed of the medical consequences of
this action
- Regard participation in
data-gathering for research as voluntary and feel free to refuse
to participate without compromising access to current or future
care
- Safeguard his/her right to personal
privacy
- Maintain confidentiality of personal
health information
- Receive care in a safe environment,
to the extent the hospital can control that environment
- Access to protective services
- Expect that the hospital will
respond to a request for services in a reasonable manner
- Receive considerate care that
respects the patient’s personal values and beliefs
- Be kept free of restraints, unless
medically necessary
- Receive visitors of their choice,
including a spouse, a domestic partner (including same-sex
domestic partners), another family member, or a friend and also
of their right to withdraw or deny consent at any time
- Not restrict visitation privileges
on the basis of race, color, national origin, religion, sex,
gender identity, sexual orientation or disability
- Visitation may be limited due to
clinically necessary or reasonable restriction due to clinical
status
- Examine and receive an explanation
of the hospital bill, regardless of payment source
- Expect reasonable continuity of care
and be informed of continuing healthcare requirements following
discharge
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Each patient or medical decision-maker
has the right to:
- Participate in discussion of ethical
issues relating to care. Concerns may be reported to the Bioethics
Committee by notifying Medical Staff Services.
- Receive information on how to
resolve complaints about quality of care or service through the
following Texas Children's process:
- Speak with your child's nurse,
who will attempt to resolve the issue to your satisfaction.
- If the complaint cannot be resolved promptly, call Family Advocacy at
832-824-1919. A Family Advocacy representative will make
contact to explore further if satisfaction can be achieved. Know that presentation of a complaint or grievance will not compromise current care or future access to care.
- If a complaint cannot be resolved
to your satisfaction, you have the right to file a formal,
written grievance with the Texas Department of State Health
Services (DSHS).
Texas Department of State Health Services
1100 W. 49th St.
Austin TX, 78756-3199
800-973-0022
800-735-2989 (TDD)
- You also may contact the Joint
Commission’s Office of Quality Monitoring to report any concerns about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or e-mailing
complaint@jcaho.com
-
Medicare patients have the right to contact the Quality
Improvement Organization (QIO) in the state of Texas:
TMF Health Quality Institute
Review and Compliance
Bridgepoint I, Suite 300
5918 West Courtyard Dr.
Austin, TX 78730-5036
1-800-725-8315 or 1-800-MEDICARE (1-800-633-4227)
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Proper patient care depends on the
acceptance of certain responsibilities. The patient or the medical
decision-maker has the responsibility to:
- Provide accurate and complete
information about his/her health and report changes in his/her
condition or perceived risks in care
- Ask questions when he/she does not
understand what he/she has been told about care or what he/she is
expected to do
- Follow the prescribed treatment plan
and report to the physician any side effects. If the patient
refuses treatment or fails to follow the directions of his/her
physician or proper hospital personnel, he/she will be responsible
for his/her actions
- Assure that the financial
obligations of his/her healthcare are fulfilled
- Follow the hospital rules and
regulations and be considerate of the rights of others at the
hospital, such as assisting in the control of noise, smoking and
number of visitors
See also:
Financial arrangements
Notice of privacy practices
 
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