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BILLING
The business office is open from
8 a.m. - 5 p.m., Monday - Friday.
Learn more about how to pay your bill
here.
Yes. Online bill pay is available
for Texas Children's Hospital billing statements only.
Yes. Please contact Texas Children's Hospital customer service at
832-824-2300 for more information.
Yes. Texas Children's financial counselors can help you with unpaid
bills and find help to pay future bills.
Itemized
statements are not automatically sent each time your child visits
the hospital. You may request an estimated statement of charges upon
checkout. However, your itemized statement may not be available for
approximately 10 days after discharge.
Texas Children's Hospital will not bill you for the amount you owe
until your insurance company has paid or denied its portion.
If there is not an account number on your payment specifying which
account you wish to be credited, Texas Children's Hospital will post
payment to your oldest outstanding account.
Yes. Many people know the amount of their portion of the bill, and
Texas Children's will accept payment prior to the insurance company
payment.
Texas Children's Hospital must follow several steps before issuing a
refund. This process can take up to 30 working days after a request
has been made.
Please see a list of all the
health plans accepted by Texas Children’s Hospital.
The best way to determine if Texas Children's is an in-network or
preferred provider is to check with your insurance company, your
employer’s benefits coordinator, or review our list of
health plans accepted.
Texas Children's will try to get authorization from your insurance
company for services provided; however, it is ultimately your
responsibility to ensure that services have been authorized or
pre-approved.
There are a number of reasons why Texas Children's would not have
billed your insurance. Please call our customer service department
at 832-824-2300 for
assistance.
Occasionally, Texas Children's will experience difficulty obtaining
payment and will ask you to help. There are many different reasons
why an insurance company will withhold payment, and the insured
member can usually resolve the problem.
You will receive a bill from Texas Children's for facility fees,
services and supplies. You will receive a separate bill or bills for
professional fees from physicians who treated your child during his
or her hospital stay. You may also receive bills from radiologists
(doctors that read the x-rays) or pathologists (doctors that read
lab work) or even outside labs, if required by your insurance
policy.
Texas Children's uses a billing system that produces a bill for each
visit to the hospital or outpatient facility. Each date of service
is billed with a unique account number.
The majority of bills that an insured member receives are for
deductibles, copays or coinsurances. You can reduce the number of
bills you receive by paying these amounts at the time of your visit.
Texas Children's has business partners that assist in the collection
of payments from insurance companies and responsible parties. This
is NOT a collection agency that will report you to any credit
bureaus.
 
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