ADMISSION & BILLING
Financial arrangements

Admission & billing   Admission Common billing questions Pay your bill online Financial arrangements Related topics Preparing for a stay Clinic visits & outpatient surgery Emergency care Insurance accepted Parking Contact information Patient rights & responsibilities Notice of privacy practices Medical team Virtual tour of the hospital

Payment policy
Texas Children’s Hospital will bill your health-insurance company for your child’s hospital stay. See our list of health plans accepted by Texas Children's Hospital. However, you must pay for your portion of the hospital bill.

If your child is not covered by insurance, you will need to pay the bill or make payment arrangements before your child leaves Texas Children’s. You can pay by cash or check, or with Visa, Discover, American Express or MasterCard credit cards. You also will need to make a separate deposit to pay for your part of the doctors’ services.

You will receive separate bills from your child’s physician, anesthesiologist, surgeon, radiologist, pathologist and other healthcare providers.

Review our most commonly asked billing questions.

Charity care program
Texas Children’s Hospital has specific policies that govern how we operate. Our Charity Care Policy and Admissions Policy use the Federal Poverty Income guidelines in determining eligibility for charity care. Patients who are eligible for charity care may receive healthcare services free of charge or at discounted rates. Families who wish to apply for charity care or would like to learn more about our Charity Care Policy should contact a Texas Children’s Hospital Financial Counselor by phone at 832-824-5505 or in person at the Main Admissions Office located on the 3rd floor West Tower, Monday – Friday between 8:00 a.m. and 5:00 p.m. (except holidays). You can also download a copy of our charity care policy in English or Spanish.

Financial counseling
Our financial counselors can help you search for resources to pay your portion of the hospital bill or can arrange a payment schedule. For assistance, please call 832-824-5500 between 7:30 a.m. and 6 p.m. weekdays.

Explanation of services
Your hospital bill will list the services and supplies ordered for your child by the doctor. You will receive the bill approximately 10 days after your child’s discharge date or date of service. The bill will include all charges made before the mailing date. Sometimes, a charge or credit is added to your child’s account after the mailing date. If this happens, we will mail a revised statement. If you have any questions or concerns about your bill, please call 832-824-2300 or 1-800-722-2570.

Keep in mind that charges you may have been told about during your child’s hospital stay are only estimates. If your insurance company does not pay us within a reasonable time, we will inform you. Each month, you will receive a statement of your account. This statement will reflect the current balance, payments received and other changes in your account. You can mail payments to:

Texas Children’s Hospital 
P.0. Box 4494
Houston, TX 77210-4494

Physician bill
Charges from the doctors are not included on your child’s hospital bill. A separate bill will be sent to you by the doctor or doctors who cared for your child. For example, you may receive bills from pediatricians, surgeons, radiologists, anesthesiologists and pathologists.